I had my gas insert installed 2 years ago. I have been extremely impressed with this business From the initial interaction in the showroom to the installation. All the staff I interacted with were professional, courteous and friendly. They provided detailed instructions on what was needed to install, recommendations for plumbers and electricians (who were also excellent). The installation was performed by the owner, Tom, and another employee. Needless to say it was done seamlessly and they took great care in explaining the operation of the fireplace and the remote, and took great care keeping the work area clean. Tom returned after installation and replaced the remote and the interior light because he was not satisfied with their operation. I was so impressed that he treated my home as if it was his own.
I have had the yearly routine service performed over the past 2 years. Again, it was done professionally and on the day and time scheduled. Recently I had an issue with the pilot light going out and called for service. I was originally scheduled for someone to come out in a couple of weeks but within 30 minutes of my call to the office, Tom contacted me and said he was in the area and had some time to check it out. It required a simple reset and he also spent time not only showing me how to do it myself but had me perform the procedure while he watched so I would be confident to reset the light if it was necessary at a future time. This business is truly customer oriented, with very pleasant and trained personnel from sales, to installation, to maintenance and repair. It is a pleasure to work with a company where the owner is truly vested in providing an excellent product and customer satisfaction. I highly recommend them.
